CANCELLATION & REFUND TERM
At LC Treatments we understand that unanticipated events may lead to broken or cancelled appointments. In order for us to be fair to our clients and therapists’ we have put into affect the following cancellation policies…
We require a minimum 24-hours advance notice if you cancel your appointment. This allows another client the opportunity to avail themselves of our treatments during your cancelled appointment.
If you are unable to give the minimum 24-hours advance notice and we are unable to fill your cancelled appointment, you will be charged the full amount for the booked appointment.
In cases where a client chooses not to attend an appointment and does not inform us they will be charged the full amount for the booked appointment.
Cancellation charges are discretionary and depends upon the customers circumstances. If you wish to request a refund please do so via the contact us form on this website; other forms of communication will delay the process. We will always do our utmost to accommodate our clients if they are late, but out of respect for our therapist and other clients we ask that all clients plan their journey carefully in order to be on time.
LC Treatments reserves the right to cancel treatments within 24 hours notice. In the rare event that We have to cancel a treatment, and we are unable to reschedule an appointment date that suits you, a full refund will be submitted within 7 days.
We reserve the right to cancel treatment on the day of appointment if the client is under the influence of alcohol, drugs or medication that deems the client to be inebriated or intoxicated. We are unable to provide treatment to clients in this state and no refund will be given.
Please read our terms relating to “Inappropriate Behaviour” for more retails.
LC Treatments reserves the right to terminate treatment immediately if the client demonstrates inappropriate, violent or sexual behaviour. In these cases full payment for the booked appointment will be collected regardless of whether the treatment has been administered, as it is not reasonable to expect Massage Holistic Therapy to be able to provide treatment to another client at the appointment time.
The termination of treatment due to inappropriate, violent or sexual behaviour towards our therapist or other staff means you forfeit your rights to claim a refund if your treatment is terminated before or during the appointment.
If LC Treatments is unable to collect payment before the appointment an invoice will be sent to the client and will be due for payment immediately.
If required court action will be pursued for inappropriate, violent or sexual behaviour as well as any loss of income and additional administrative fees will be charged.